How To Replace District of Columbia EBT Card
If you have a District of Columbia Quest Card and it has been lost, stolen or the magnetic stripe on the back of the card no longer reads at a EBT terminal, then it is important that you report it right away. You need your District of Columbia EBT card in order to access your benefits to purchase food at stores that accept food stamps. Failure to report it lost or stolen right away could cause a delay in accessing your benefits, or allow someone else who has your card to use your District of Columbia food stamp benefits to purchase items for themselves.
We provide the step by step process below for when reporting your District of Columbia EBT card lost or stolen including the phone number to call and the website to report it online. If you think someone has attempted to use your card without permission, we also provide the contact information to report food stamp fraud.Report EBT Card Lost or Stolen
The first step is to report the card as lost, stolen or damaged to the District of Columbia EBT help desk or to the local food stamp office. The phone number is listed below.Deactivate EBT Card
Once you have called in to report your card lost or stolen and request a replacement District of Columbia Quest Card, the help desk or food stamp office must then deactivate that card so the system does not have multiple active cards for the same account, this is done for security reasons.Replace Card From Inventory
Because it is important to replace your card as soon as possible, the office or help desk you called would normally have new District of Columbia EBT cards in inventory on site. They would get one to replace your old one.Configure Replacement EBT Card
The next step would be for them to assign the information about the card holder to the new replacement EBT card. This includes your PIN (selected or assigned), which must be added to the card's magnetic stripe.Add New Card To EBT Database
Before sending off the replacement EBT card, they must add the information about the card itself (for example the card number), along with the PIN, to the EBT system's database and linked to the card holders food stamp benefits account.Deliver New Card To Recipient
The help desk or food stamp office must now deliver the new EBT card to the card holder. Once the card holder receives the new card, they will need to contact the food stamp office to activate the card so they can continue using their food stamp balance.
Because it is very important for the recipient to get their new card right away, the state agency would need to replace the EBT card within 2 business days following notice by the household to the state agency. However, the state may request a waiver to allow for a longer replacement time. If you call to report your District of Columbia EBT card lost or stolen, you should ask them how long it will take to receive the replacement card. Also, in some states they may charge a replacement fee, which usually is taken from your food stamp balance. We recommend to ask them to verify if there are fees involved for requesting a new replacement card.
- Report By Phone
Report District of Columbia EBT card lost or stolen by calling 888-328-9271.
- Report Online
Request replacement District of Columbia EBT card online by clicking here.
- Report Fraud By Phone
Report District of Columbia food stamp fraud by calling 800-521-1639, 202-673-4464 or 202-724-8477.
- Report Fraud Online
Report District of Columbia food stamp fraud online by clicking here.